Bottom - Up Communicaions
“The quality of information declines as it moves upward through bureaucracies.” —Anonymous
Within the so-called knowledge industries, there is little argument today about the value of employee knowledge and expertise. But employee knowledge and know-how are important in almost any
kind of organization. What people know and how they share it with one another are more than ever critical factors in any organization’s success.
We believe the communication work begins not with topdown talk, but with top-down listening. When you create the habit of listening to your employees, then the people who are closest to the marketplace, customers, suppliers, and partners, can add their unique point of view to your planning and strategy building. Lacking this input, leaders can often find themselves developing strategy in a vacuum or missing critical opportunities to make changes in strategy. By enabling people from all levels of the organization to report their observations and insights, you gain invaluable intelligence about how and where improvements can be made and advantages secured. (We take up the subject of improvement again in the next four chapters when we look at leadership communication
for renewal and innovation.)
Taken from : The Leader As Communicator
